FAQ
FAQ Guide
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SHIPPING INFO
For full shipping information including rates and timescales for all regions, please see our dedicated shipping page HERE
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EXCHANGING OR REFUNDING ORDERS
You have 30 days from your order date to return you order to us for a refund or an exchange.
PRODUCTS MUST BE RETURNED UNWORN, UNWASHED AND IN THEIR ORIGINAL CONDITION WITH ALL PACKAGING INTACT
BANG&STRIKE
UNIT A
82 JAMES CARTER ROAD
MILDENHALL
IP28 7DE
Include your packing list or a copy of it with your return so that we can correctly identify your order and also add a note stating if you would like a refund or an exchange
When returning items we recommend you use a tracked method of postage. We are unable to refund or exchange orders that we do not receive back due to any loss incurred in transit. if a loss was to occur you would need to contact your postal provider for compensation
When returning a Faulty item or an incorrectly delivered item we will cover return costs within the UK using Royal Mail 48hr return shipping and where possible will supply a returns label for you
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HOW TO MODIFY YOUR ORDER
We strive to process all our orders as quickly as possible, but if you wish to amend your order it may still be possible.
Get in touch straight away via our Contact page
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WHAT IF I AM NOT IN WHEN DELIVERY IS ATTEMPTED?
If you miss your delivery, the courier should either leave you a card or advise you via email and give you the option of rearranging your delivery.
Any undelivered parcels will eventually be sent back to us as unclaimed.
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WILL I HAVE TO PAY Customs Duty ON MY International Order?
EU customers do not pay any duty or taxes on any order below the value of €170. BANG&STRIKE pays these on your behalf
US customers are exempt on all taxes on orders below $900
REST OF WORLD customers we advise to check with your local tax authority as each country will have its own standards and tax systems
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WHAT IS MICRO MODAL FABRIC?
Modal fabric is a natural fibre, developed in Europe and made from the pulp of beech trees.
It is known for its extremely soft feel and superior moisture wicking and breathability when compared to cotton.
The Micro refers to the fibre having a diameter of less than ten micrometres, that is smaller than cotton or silk and so explains why it is so soft when worn against the skin.
You can read more about Micro Modal by clicking here
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WHAT ARE YOUR CONTACT DETAILS?
You can always email us at info@bangandstrike.com
BANG & STRIKE
POBOX 11080, LEICESTER, LE5 9NYCompany Registration Number: 13531317
BEDSPORT LTD T/A BANG&STRIKE
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INFLUENCER, PRESS AND PHOTOGRAPHER CONTACT
If you are a photographer, stylist, influencer or member of the press and have a requests for products, visuals or press releases please email us at -
info@bangandstrike.com
We also run a creators program on the Shopify Collabs network, more info can be found here
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WHOLESALE ENQUIRIES
If you are a store interested in retailing our products, please contact us at
Please supply us with your online store details and/or physical store address for our review